Frequently Asked Questions
Everything you need to know to create your peaceful sanctuary.
What is the typical shipping time for furniture and decor?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-10 business days. Large furniture items may require additional time for white-glove delivery.
Do you offer a warranty on your products?
Yes, all Soothing Home products come with a one-year limited warranty against manufacturing defects to ensure your peace of mind and satisfaction.
What is your return policy if I am not satisfied?
We want you to love your home. If you are not completely satisfied, you can return most items in their original condition within 30 days of delivery for a full refund.
Are your textiles and materials sustainably sourced?
Sustainability is at our core. We prioritize organic cotton, FSC-certified woods, and non-toxic dyes to ensure our products are safe for your family and the environment.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Klarna and Afterpay for interest-free installments.